FAQ

01
How long does order processing take?

All orders are processed within 24 hours of payment confirmation, with tracking information sent once shipped.

02
What shipping methods do you offer?

We provide standard, expedited, and international shipping via trusted carriers like FedEx and DHL, with options displayed at checkout.

03
Can I change or cancel my order?

Orders can be modified or canceled within 12 hours of placement by contacting our support team directly.

04
What is your return policy?

Items in unused condition can be returned within 30 days of delivery for a full refund or exchange, excluding shipping fees.

05
Do you ship to my country?

We ship globally to over 150 countries. Enter your location at checkout to check availability and shipping rates.

06
How do I track my package?

Tracking details are emailed once your order ships. You can also track it via your account dashboard on our website.

07
What payment methods are accepted?

We accept major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers for secure payments.

08
Are products covered by a warranty?

Most items include a manufacturer's warranty (30 days to 2 years). Check individual product pages for details.

09
How do I choose the right fishing gear for my needs?

Our product pages include usage guides, and our support team can recommend gear based on your location and target species.

10
Can I return a used item?

Used items are eligible for return only if defective, with a manufacturer's warranty or our 30-day defect guarantee.

11
Do you offer price matching?

We match verified lower prices from authorized retailers on identical in-stock items within 7 days of purchase.

12
How can I contact customer support?

Reach us 24/7 via live chat, email at ffjoaniel@gmail.com, or phone at +1-800-ANG-LERS.